Shipping and Returns

shipping 

Your order with undicloth® will be processed in Sydney within 5 working days of your purchase during business hours and dispatched via Australia Post.

 

delivery times

NSW metropolitan your undicloth® order should take 2 business days though please allow up to 5 days for rural locations.

Brisbane, Melbourne and Canberra please allow 2 -3 business days

Darwin, Perth and Hobart 2 - 5 business days.

Rural interstate delivery please allow 5 – 6 business days

International delivery depending on city and country. Visit Auspost for estimated shipping times.

During Covid we have found that deliveries to Europe and the US have taken an estimate 2 weeks.

 

 

shipping costs

Australia 

AUD $5.95 standard shipping is applied to all orders under $80. Free standard delivery for all orders over $80

New Zealand

AUD $9.95 standard shipping is applied to all orders under $80. Free standard delivery for all orders over $80

International

America and Canada: $25.00AUD. Free deliveries for orders over $120AUD

United Kingdom: $25.00AUD. Free deliveries for orders over $120AUD

Europe: $25.00AUD. Free deliveries for orders over $120AUD

Southern Asia: $25.00AUD. Free deliveries for orders over $120AUD

Rest of the World: $25AUD

 

 

 

returns are easy with undicloth®

undicloth® want you to be 100% happy with your purchase and are happy to offer exchanges and refunds within 14 days of purchase.

here are some steps to make this process as efficient as possible:

Email: returns@undicloth.com.au with your order and reason for return/exchange

Pack: Pack your product in its original condition with tags along with a copy of your tax invoice.

Postal Address: undicloth® returns PO Box 1169, Strawberry Hills NSW 2012

Process: Once we have verified your return/exchange and it has met our policy we will proceed with the exchange or refund.

exchanges:

undicloth® welcomes your exchanges within 14 days of purchase as long as the garment is in their original condition, in their original packaging with tags, unworn and unwashed. please email returns@undicloth.com.au

returns:

undicloth® will accept returns with full refund excluding postage within 14 days of purchase as long as the garment is in their original condition, in their original packaging with tags, unworn and unwashed. Please email returns@undicloth.com.au

faulty:

If you find fault with your undicloth® garment, undicloth® will arrange return shipping and either refund or replace your garment. Please email returns@undicloth.com.au

*please note that undicloth® is not liable for shipping costs associated with exchanges or returns due to purchasing the wrong size or colour including change of mind. 

** undicloth® will cover shipping costs if the garment is faulty or the wrong garment has been accidently shipped.  

*** when receiving a refund for part of an order that received free shipping due to spending above the minimum price for free shipping, if the refund changes the original receipt amount to fall below the minimum spend then a shipping fee of $5.95 will be deducted from the refund amount.